Terms & Conditions

Privacy Policy :

We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology”.

 

Shipping :

 

All our items are shipped from our warehouse in Marrakech

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

 

Shipping Rates and Carriers: 

 

– Untuffed poufs will be shipped

We use DHL & USPS
Once your order is shipped out, we will update your order with the tracking information.
Due to the the shipping weight, international buyers can only buy unstuffed poufs.

If an item goes on back order (in very rare cases) we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns :

 

We hope you’re happy with your purchase however in the case you need to return an item, returns are accepted on merchandise that is in original, unused condition within 30 days from the date you receive your shipment.
We give 30 days warranty for all our products.
Although we offer free shipping on all our product, if an item is returned, We are unable to refund the shipping and handling cost.

 


How To Return An Item

1. Please contact us to request a refund.

2. Mail your returned item to:

 

creative new ideas

Address :  derb bradiia a cote de souk jald ,Medina

Marrakech

Morocco

Tel : (+212 ) 0665242614

3.Include in your package a signed letter stating the reason for your return.

 

Type payment